BRYAN CABILLAN

bryan@cabillan.com | linkedin.com/in/bryancabillan

I am seeking an Azure Cloud Engineer role with over 5+ years of specialized Microsoft Azure experience including over 10+ years with Enterprise Cloud Infrastructure experience.

TECHNICAL SKILLS

Microsoft Azure Cloud

Compute: Azure Virtual Machine (Windows, Linux, 3rd party appliance, custom VM images)
Networking: Virtual Networks, Subnets, Routing, VPN Gateway, Public/Private IP address allocation, Layer 4: Load Balancers, Layer 7: Application Gateways
Security: Azure Firewall, NSGs, Role Based Access Control
Web Services: App Services
Storage: Storage Accounts, Blob containers, File Shares, Tables
Monitoring: Azure Monitor, alerts/suppression, DCR rules, Log Analytics Workspace, KQL
VM agent: MMA to AMA Migrations
Patching: Azure Update Manager, Maintenance Configurations with automated patching jobs
Authentication: Microsoft Entra ID (Azure AD), Conditional Access, Privileged Identity Management
Backup and Recovery: Recovery Service Vaults, Azure Site Recovery, Snapshots, Azure Backup
Governance: Azure Policy, Subscription management

Automation & Scripting

Scripting: Azure PowerShell, Azure CLI, Bash, Azure Automation
IaC: ARM Templates, Terraform
AI: AI-Assisted Development (Claude, Kiro AI), Git/GitHub
CI/CD: AI assisted coding and deployment using GitHub. Hosted by Static Web Apps in Azure

Infrastructure

Cloud Platforms: Microsoft Azure (Primary), AWS, VMware vSphere/ESXi, Rackspace Cloud
Infrastructure: Windows Server (2008-2022), Active Directory, Group Policy, WSUS
Server Roles: IIS, SMTP, DNS, DHCP, SQL Server, Always-On Availability Groups
Networking: TCP/IP, VPN, Firewalls, Load Balancing, NSGs, Security Groups, DNS Management
Certificates: SSL Certificate Management, TLS inspection, self-signed certificate

Monitoring & Security

Antivirus EDR/VMDR: Microsoft Defender
Windows Monitoring: Microsoft System Center Operations Manager (SCOM)
Web/Application Monitoring: New Relic
Security Compliance: HIPAA, SOC2, GDAP
Methodologies: ITIL, Incident Management, Escalation Procedures, Customer Engagement

PROFESSIONAL CERTIFICATIONS

EDUCATION

The University of Texas at San Antonio August 2007 – May 2013
Bachelor of Science in Information Systems
Concentration: Infrastructure Assurance

STRENGTHS

PROFESSIONAL EXPERIENCE

Azure Cloud Engineer II

Rackspace Technology
March 2022 – Present

Lead Azure infrastructure support for enterprise customers, serving as technical escalation point for Cloud Support and Engineering teams, handling P1 incidents and customer critical outage situations.

Key Achievements:

  • Serve as primary technical escalation point for Azure Cloud Support team, resolving complex infrastructure issues across 100+ enterprise customer environments
  • Lead P1 incident response, coordinating with Microsoft support and internal teams to minimize downtime and ensure SLA compliance
  • Successfully migrated 50+ customers from MMA to AMA monitoring agents with zero service interruption
  • Implemented Azure Update Manager solutions reducing patch compliance time
  • Collaborate with Account Managers and Business Development Consultants to architect Azure solutions aligned with customer business objectives

Technical Contributions:

  • Architected and deployed Azure networking solutions including Application Gateways, Azure Firewall, Load Balancers, VPN Gateways, and VNet Peering configurations
  • Automated infrastructure deployments using Azure PowerShell, CLI, and ARM templates, reducing provisioning time by 60%
  • Leveraged AI-assisted development tools (Claude, Kiro) to accelerate scripting workflows, automate repetitive tasks, and optimize code quality
  • Implemented Git/GitHub workflows for version control and automated deployments to Azure
  • Managed Microsoft Entra ID (Azure AD) including user lifecycle, RBAC, conditional access policies, and hybrid identity synchronization
  • Configured and optimized Azure App Services, including deployment slots, scaling policies, and application insights integration
  • Administered Azure Storage accounts with focus on security, redundancy, and cost optimization
  • Troubleshot complex Azure networking issues including NSG rules, routing tables, DNS resolution, and ExpressRoute connectivity
  • Provided technical guidance to customers on Azure best practices, security hardening, and cost optimization strategies

Customer Success:

  • Maintained customer satisfaction rating through effective communication and rapid issue resolution
  • Translated complex technical concepts for both technical and non-technical audiences
  • Acted as trusted advisor and technical POC for strategic enterprise accounts
  • Delivered customer-facing presentations and technical documentation

Support Engineer II

Rackspace Managed Hosting
March 2015 – March 2022

Delivered hybrid cloud infrastructure support across Azure, AWS, VMware, and on-premises environments for 200+ enterprise customers, managing Windows Server, Active Directory, SQL Server, and networking infrastructure.

Azure & Cloud Experience:

  • Supported Azure Virtual Machines, Virtual Networks, and hybrid connectivity solutions
  • Collaborated with Azure engineering teams on NSG configurations, network troubleshooting, and security implementations
  • Administered AWS EC2 instances, Security Groups, VPCs, and troubleshot connectivity issues via AWS Console
  • Managed VMware vSphere/ESXi environments including HA, DRS, and vMotion operations
  • Configured Rackspace Public Cloud infrastructure including Cloud Load Balancers, Cloud Files, and Cloud Networks

Windows Infrastructure:

  • Administered Windows Server (2008-2019) across physical, virtual, and cloud environments
  • Managed Active Directory domains including FSMO role transfers, replication troubleshooting, and Group Policy administration
  • Deployed and maintained SQL Server environments including database mirroring, log shipping, Always-On Availability Groups, and active/passive clusters
  • Configured and troubleshot IIS web servers, SSL certificates, SMTP services, and FTP solutions
  • Implemented WSUS infrastructure and automated Windows patch management via Group Policy

Monitoring & Automation:

  • Deployed monitoring solutions including SCOM, Nimbus, and New Relic across customer environments
  • Created PowerShell scripts for automation and repetitive administrative tasks
  • Utilized T-SQL queries for database performance tuning, index optimization, and maintenance planning

Incident Management:

  • Prioritized and owned P1 severity incidents, coordinating with internal teams and vendors
  • Managed high ticket volume while maintaining quality and response time SLAs
  • Maintained 90%+ customer satisfaction through proactive communication and timely resolution

Customer Fanatic II

Rackspace Managed Hosting
December 2012 – March 2015
  • Provided frontline technical support for Rackspace Cloud Office products including Microsoft Exchange, Outlook, SharePoint, and email infrastructure for 500+ business customers
  • Troubleshot Exchange 2007/2010, ActiveSync, and email migration issues
  • Explained DNS configuration, spam filtering, and email gateway concepts to non-technical audiences
  • Managed customer data migration, synchronization, and backup solutions
  • Resolved tickets while maintaining phone availability for real-time customer support